# How to automatically send a message after X minutes if the user is not active

**URL:** <https://forum.ideta.io/t/how-to-automatically-send-a-message-after-x-minutes-if-the-user-is-not-active/134>\
**Category:** Tutorials\
**Created:** [April 15, 2022, 9:19am UTC](https://forum.ideta.io/t/how-to-automatically-send-a-message-after-x-minutes-if-the-user-is-not-active/134 "2022-04-15T09:19:20Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Glen](https://avatars.discourse-cdn.com/v4/letter/g/8c91f0/32.png) [@Glen](https://forum.ideta.io/u/Glen)\
**Post date:** [April 15, 2022, 9:19am UTC](https://forum.ideta.io/t/how-to-automatically-send-a-message-after-x-minutes-if-the-user-is-not-active/134/1 "2022-04-15T09:19:20Z")

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How can I keep the conversation going when a user stops answering? I would like to send a message to users when they stop answering, let’s say after 5 minutes.

Also, is there a way to send a partially filled form ? Like if they filled out the first 2 answers but did not submit the rest after 5 minutes ?

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**Author:** ![Marion](https://avatars.discourse-cdn.com/v4/letter/m/48db29/32.png) [@Marion](https://forum.ideta.io/u/Marion)\
**Post date:** [April 15, 2022, 9:32am UTC](https://forum.ideta.io/t/how-to-automatically-send-a-message-after-x-minutes-if-the-user-is-not-active/134/2 "2022-04-15T09:32:48Z")

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Go to Settings \> General \> Keep Alive \> Add an automatic message

 ![](https://europe1.discourse-cdn.com/flex017/uploads/ideta/original/1X/35bd9207141bc3a67933431118dae796f62b4ace.png)  
You can choose the message you want the bot to send and decide when it’ll be sent.

If your user stopped in the middle of the conversation and you want to have access to his partial form, you can click on “add a background action” and choose to send an email in which you write the data collected until then (don’t forget to click on “save” when you’re done):

 ![](https://europe1.discourse-cdn.com/flex017/uploads/ideta/original/1X/31fd9e141b7aef3ed2f6db30909425a910af5659.png)

 ![](https://europe1.discourse-cdn.com/flex017/uploads/ideta/original/1X/9cbd68f0d0c5520bd1003758f96e178407da3a08.png)

 ![](https://europe1.discourse-cdn.com/flex017/uploads/ideta/original/1X/60836e2525c06b87b3f06301dcda30334913e4db.png)