# How to keep the chat open when sending canned messages from the inbox? **URL:** \ **Category:** I don't know where to post\ **Created:** [July 28, 2023, 1:49pm UTC](https://forum.ideta.io/t/how-to-keep-the-chat-open-when-sending-canned-messages-from-the-inbox/300 "2023-07-28T13:49:20Z")\ **Posts on this page:** 1\ **Page:** 1
**Author:** ![Glen](https://avatars.discourse-cdn.com/v4/letter/g/8c91f0/32.png) [@Glen](https://forum.ideta.io/u/Glen)\ **Post date:** [July 28, 2023, 1:49pm UTC](https://forum.ideta.io/t/how-to-keep-the-chat-open-when-sending-canned-messages-from-the-inbox/300/1 "2023-07-28T13:49:21Z")
Sometimes, you want to send “support messages”. These are messages you send so often, you would rather not type them every time. But you want the user to still be able to answer to the question without reactivating the bot. To do that, you can turn a bot bubble into “support messages”. Just click on the gearbox : ![Capture d’écran 2023-07-28 à 15.38.21](https://europe1.discourse-cdn.com/flex017/uploads/ideta/original/1X/b11bfcadec619e20cb63db0c974fea1400a1d812.png) and activate Support Messages : ![Capture d’écran 2023-07-28 à 15.40.35](https://europe1.discourse-cdn.com/flex017/uploads/ideta/original/1X/2211fcb4a959d91709a6ca0b7768ceec3334d3bb.png) You can find them easily here afterwards : ![Capture d’écran 2023-07-28 à 15.43.38](https://europe1.discourse-cdn.com/flex017/uploads/ideta/original/1X/ff4f54e8545682b2417f48a2fd7ae1fd1bb9b5d9.png) and then toggle “Support Messages” : ![Capture d’écran 2023-07-28 à 15.46.01](https://europe1.discourse-cdn.com/flex017/uploads/ideta/original/1X/6b8ee607d157baeb97a0af804006928d9f9cd268.jpeg) * * * To create the bubble in the first place, click on “New bubble” and select “text” : ![Capture d’écran 2023-07-28 à 15.48.03](https://europe1.discourse-cdn.com/flex017/uploads/ideta/original/1X/548fe42fba026ae7fd3c34ac94315d07b6b065a2.jpeg)