# How to use data handling in quick replies

**URL:** <https://forum.ideta.io/t/how-to-use-data-handling-in-quick-replies/135>\
**Category:** Tutorials\
**Created:** [April 22, 2022, 2:48pm UTC](https://forum.ideta.io/t/how-to-use-data-handling-in-quick-replies/135 "2022-04-22T14:48:25Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Glen](https://avatars.discourse-cdn.com/v4/letter/g/8c91f0/32.png) [@Glen](https://forum.ideta.io/u/Glen)\
**Post date:** [April 22, 2022, 2:48pm UTC](https://forum.ideta.io/t/how-to-use-data-handling-in-quick-replies/135/1 "2022-04-22T14:48:25Z")

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If I have a quick replies bubble with multiple choices (ex : What would you like to do ? A, B, C or D), how can I find out what my customers are clicking on and store this information ? Also, I want to reuse this information in the conversation and send myself this information too.

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<div class="post-metadata">

**Author:** ![Glen](https://avatars.discourse-cdn.com/v4/letter/g/8c91f0/32.png) [@Glen](https://forum.ideta.io/u/Glen)\
**Post date:** [April 22, 2022, 3:03pm UTC](https://forum.ideta.io/t/how-to-use-data-handling-in-quick-replies/135/2 "2022-04-22T15:03:42Z")

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In order to find out and store your customers’ answers from a quick replies bubble, there are just 3 simple steps to follow :

1. Click on a quick reply :  

2. Under data handling, click on add :  

3. Add a data key on the left (if you haven’t done this yet) and type in the title of the button/quick reply on the right :  

Once you are done, just hit save.

To reuse this data in the conversation, simply click on the place where you would like to add it (whenever there is a text zone) and select your data key :

 ![image](https://europe1.discourse-cdn.com/flex017/uploads/ideta/original/1X/c7be3ba77a8298e69ab5d355bbd4529cbf4fd3d5.png)

You can reuse this data key in the analytics dashboard, in emails, and many other features.