Hello there,
I am working on a chatbot project and could use some advice from the community. My primary goal is to design a chatbot with an intuitive conversational flow that feels natural and engaging to users. Although; I am running into a few challenges and would love to hear about your experiences and best practices.
How do you effectively manage context to ensure the chatbot responds appropriately throughout the conversation; especially in multi turn interactions? Are there specific techniques or frameworks you use to maintain context? 
What strategies do you find most effective in accurately recognizing user intents; especially when users phrase their questions or requests in unexpected ways? Any tips on training the chatbot to handle diverse language inputs?
How do you handle situations where the chatbot cannot understand the users input? I am looking for ideas on crafting fallback responses that are helpful and guide the user back on track without causing frustration.
Have you implemented any personalization features that make the interaction feel more tailored to individual users? How do you balance personalization with maintaining user privacy?
Also, I have gone through this post; https://www.ideta.io/blog-posts-english/13-tips-chatbot-ui-design-examples-golang/ which definitely helped me out a lot.
What are your go to methods for testing and iterating on your chatbots conversational flow? How do you gather feedback from users; and what metrics do you find most useful in evaluating the chatbots performance?
Thanks in advance for your help and assistance. 