How to link Zendesk ticketing to Ideta chats ? (Step 1)

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Creating a Webhook in Zendesk

Creating a webhook in Zendesk allows you to integrate external services with your Zendesk account, thus facilitating task automation and workflow improvement. Here is a detailed guide on how to create a webhook in Zendesk.

Step 1: Accessing the Admin Center

  1. Login: Start by logging into your Zendesk account.
  2. Admin Center: Access the admin center by clicking on the four squares buttons located to the top right of the user interface. Click on Admin Center at the end of the dropdown.

Step 2: Navigating to Webhook Configuration

  1. Applications and Integrations: In the admin center, search for and click on the “Applications and Integrations” option. This section may be under different names or categories depending on interface updates.
  2. Webhooks: Scroll down to find the “Webhooks” option. Click on it to go to the webhook management page.

Step 3: Creating a Webhook

  1. Create a Webhook: On the webhooks page, click on the “Create a webhook” button or a similar option to start the creation process.
  2. Configuration:
  • Trigger or Automation: The webhook will be activated by a trigger. Click “Next” to continue.
  • Add Details:
    • Name: Enter a name for your webhook, for example, “Ideta”.
    • Endpoint URL: Enter the URL to which the data will be sent. This URL will be provided by the external service or application with which you wish to integrate Zendesk. You can use Ideta Webhooks (https://webhooks.ideta.io) to create your own.
    • Request Method: Select “POST” as the request method to send data.
    • Request Format: Choose “JSON” as the request format, which is common for webhooks.
    • Authentication: Opt for “Bearer Token” as the method of authentication. The specific token will also be provided to you.
  1. Test the Webhook: Before finalizing, it’s recommended to test the webhook to ensure it works correctly. Click on the test option and send a test request.
  2. Creation: After testing and verifying that everything works as expected, click on “Create a webhook” to finalize the creation.

Step 4: Connecting the Webhook to Receive Events

After creating the webhook, the next step is to set it up to receive specific events from Zendesk. This part will require configuring triggers or automations in Zendesk that match the events you want your webhook to listen for. The specific configuration will depend on the needs of your integration and the events you wish to capture.

Summary

Creating and configuring a webhook in Zendesk are crucial steps for automating workflows and integrating external services. By following the steps outlined above, you can easily set up a webhook to cater to various integration needs, thus enhancing the efficiency and responsiveness of your Zendesk support service.