To transfer a conversation to an agent, you need a Handover to human bubble :
Then select the bubble sent if handover is successful or when it fails :
The handover can fail for example if :
- no agent is currently connected
- it is outside of open hours
Troubleshooting :
You can connect by going to the Chats section and clicking on “Connect as a live agent”
You can set up your opening hours in the settings > Advance > Support settings.
In the store result section, you can set a text variable that will collect the result of the human handover, whether successful or not.