How can I keep the conversation going when a user stops answering? I would like to send a message to users when they stop answering, let’s say after 5 minutes.
Also, is there a way to send a partially filled form ? Like if they filled out the first 2 answers but did not submit the rest after 5 minutes ?
Go to Settings > General > Keep Alive > Add an automatic message
You can choose the message you want the bot to send and decide when it’ll be sent.
If your user stopped in the middle of the conversation and you want to have access to his partial form, you can click on “add a background action” and choose to send an email in which you write the data collected until then (don’t forget to click on “save” when you’re done):